I was first introduced to strengths, by accident, when I went to a seminar to hear a speaker and author that I enjoyed and followed regularly. On the program was another speaker that I had never heard of. He was the “oh, by the way” speaker; at least, I thought so. He laid out the case for strengths, shared some research, and triggered my curiosity (a signature strength for me).
Ninety percent of the workgroups had performance increases at or above the following ranges:
- 10% to 19% increased sales
- 14% to 29% increased profit
- 3% to 7% higher customer engagement
- 6% to 16% lower turnover (low turnover organizations)
- 26% to 72% lower turnover (high-turnover organizations)
- 9% to 15% increase in engaged employees
- 22% to 59% fewer safety incidents
- We saw each person on the team as unique, with strengths that made them a valuable part of our mission.
- We continued to talk about our strengths and how we were using them, including one- to-one conversations with each team member on a monthly basis.
- I gave each team member the freedom and permission to experiment, grow, and develop their strengths.